Man and Van New Addington Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van New Addington provides man and van and related removal services within the United Kingdom. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not proceed with a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the person, firm, or company who requests the services and is responsible for payment.

Company means Man and Van New Addington and any contractors acting on its behalf.

Services means any man and van, removal, transport, loading, unloading, packing, or related services provided by the Company.

Goods means the items, belongings, furniture, equipment, and other property to be moved or handled by the Company.

Booking means a confirmed agreement for the Company to provide Services at a specified date, time, and price.

2. Scope of Services

The Company provides man and van and removal services, including, where agreed in advance, collection, loading, transport, unloading, and limited packing or dismantling and reassembly of basic items. The specific scope of work for each job will be as described in the quotation or booking confirmation.

The Company does not provide professional installation of appliances, plumbing, electrical work, or other specialised services unless expressly agreed in writing. Any assistance given with such tasks is provided on an informal basis only and is entirely at the Customer's risk.

3. Booking Process

3.1 Quotation

The Customer may request a quotation by providing accurate details of the addresses, access conditions, parking availability, the type and quantity of items to be moved, and any special requirements. Quotations are based on the information supplied and are subject to change if the information is incomplete or inaccurate.

3.2 Confirming a Booking

A booking is only confirmed once the Company has accepted the request for Services and, where required, any deposit or advance payment has been received. Provisional dates or verbal indications of availability are not binding.

3.3 Changes to Bookings

The Customer must notify the Company as soon as possible of any changes to the date, time, addresses, access conditions, or volume of Goods. The Company will use reasonable efforts to accommodate changes, but this cannot be guaranteed. Adjustments to the price may be required where the scope of work changes.

4. Access, Parking, and Customer Responsibilities

The Customer is responsible for ensuring that there is suitable access at both collection and delivery addresses, including any necessary arrangements for keys, entry codes, or building management permissions. The Customer must also arrange suitable parking for the vehicle as close as reasonably possible to the property.

Any parking charges, permits, or fines arising from the Customer's failure to arrange appropriate parking or to provide accurate information regarding restrictions shall be the responsibility of the Customer and may be added to the final invoice.

The Customer must ensure that Goods are packed safely and appropriately for transport, unless packing services have been expressly agreed. Fragile or high value items must be clearly identified and suitably protected. The Customer must be present, or represented by an authorised adult, at the time of collection and delivery to direct the work and check that all Goods are loaded and unloaded as required.

5. Payments and Charges

5.1 Pricing

Prices may be calculated on an hourly rate, a fixed price, or a combination of both, as set out in the quotation or booking confirmation. The price is based on the scope of work agreed. Additional charges may apply where the work takes longer than anticipated due to circumstances beyond the Company's control, such as poor access, additional items, delays caused by third parties, or waiting time at properties.

5.2 Deposits and Payment Terms

The Company may require a deposit or full prepayment to secure a booking. Any such requirement will be specified when the booking is made. Where payment on completion is agreed, payment is due immediately upon completion of the Services on the day of the move.

5.3 Methods of Payment

The Company accepts payment by methods notified to the Customer at the time of booking. The Customer must ensure that cleared funds are available. The Company reserves the right to refuse to commence or continue the Services if payment terms are not met.

5.4 Overdue Payments

Where payment is not made when due, the Company may charge reasonable interest on overdue amounts and may take steps to recover any outstanding sums, including legal action where necessary. The Customer shall be liable for all reasonable costs incurred in recovering overdue payments.

6. Cancellations and Postponements

6.1 Customer Cancellations

The Customer may cancel a booking by notifying the Company as early as possible. Depending on the notice given, the Company may apply the following cancellation charges:

If cancellation is made more than 7 days before the scheduled date, no cancellation fee may be charged and any deposit, less any non-refundable costs, may be returned at the Company's discretion.

If cancellation is made between 48 hours and 7 days before the scheduled date, the Company may retain part or all of the deposit or charge a percentage of the quoted price to cover lost bookings and administration.

If cancellation is made less than 48 hours before the scheduled date or on the day of the move, the Company may charge up to 100 percent of the quoted price.

6.2 Postponements

Where the Customer wishes to postpone the move, the Company will try to accommodate a new date and time, subject to availability. Cancellation charges may still apply depending on notice given and whether the Company can reallocate the slot.

6.3 Company Cancellations

In the unlikely event that the Company must cancel a booking due to circumstances beyond its control, such as severe weather, vehicle breakdown, staff illness, or other emergencies, the Company will notify the Customer as soon as reasonably practicable and offer an alternative appointment where possible. Liability will be limited to any amounts already paid for that booking and the Company will not be responsible for consequential losses.

7. Exclusions and Restricted Items

The Company will not carry or handle any items that are illegal, dangerous, explosive, highly flammable, perishable, or otherwise unsuitable for transport. This includes, without limitation, firearms, ammunition, gas cylinders, fuel, chemicals, solvents, toxic substances, cash in large quantities, high risk valuables such as jewellery and precious metals, or any other item that the Company reasonably considers to be a risk to safety or property.

If such items are included without the Company's knowledge, the Company may remove, dispose of, or leave these items behind without liability and may charge the Customer for any associated costs, fines, or damage.

8. Waste Regulations and Disposal

The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will only remove items for disposal where this has been expressly agreed in advance as part of the Services.

Where disposal services are agreed, the Customer confirms that all items presented for disposal belong to them and that they have authority to dispose of them. The Customer must not present hazardous, clinical, or prohibited waste for collection. The Company reserves the right to refuse to remove any items that, in its opinion, are unsafe, unlawful, or unsuitable for transport or disposal.

Any fees for waste transfer, recycling centres, or specialist disposal will be charged to the Customer in addition to standard service charges, as agreed at the time of booking or as reasonably required where further costs arise.

9. Liability and Limitation

9.1 Duty of Care

The Company will exercise reasonable care and skill in providing the Services and handling the Goods. However, the Customer acknowledges that the nature of removal work involves an element of risk and that minor marks or wear may be unavoidable when moving certain items, particularly where access is restricted.

9.2 Exclusions of Liability

The Company shall not be liable for the following, except where caused by the Company's negligence or breach of contract:

Loss or damage arising from faulty, insecure, or inadequate packing or preparation by the Customer.

Loss or damage to items that are fragile or already damaged, including but not limited to brittle furniture, glass, mirrors, or items with inherent defects.

Loss or damage arising from dismantling or reassembling furniture or equipment unless this service was expressly agreed.

Loss or damage caused by atmospheric or climatic conditions, including damp, mould, rust, or changes in temperature.

Indirect or consequential losses, including loss of profit, loss of use, loss of enjoyment, or inconvenience.

Loss or damage where the Customer, or someone acting on their behalf, has instructed the Company to undertake work against the Company's advice, or where the Customer has failed to follow reasonable guidance.

9.3 Limits on Claims

Any loss or damage must be reported to the Company in writing as soon as reasonably possible and, in any event, within seven days of the date of the move or the date of discovery. The Customer must provide reasonable evidence of the loss or damage and allow the Company a reasonable opportunity to inspect the items and investigate the circumstances.

Where liability is accepted, the Company's responsibility shall be limited to the reasonable cost of repair or replacement of the specific item, taking into account age, condition, and fair wear and tear, up to a maximum aggregate amount that is reasonable in relation to the price of the Services provided.

10. Customer Indemnity

The Customer shall indemnify the Company against any claims, demands, losses, or expenses arising from:

Failure to obtain necessary permissions, consents, or access.

Inaccurate information about the nature or ownership of Goods.

The inclusion of prohibited or hazardous items.

Damage to property or belongings where caused or contributed to by the Customer's actions, omissions, or instructions contrary to the Company's guidance.

11. Delays and Events Beyond Our Control

The Company shall not be liable for delays or failure to perform the Services where such delay or failure is due to events beyond its reasonable control, including but not limited to traffic congestion, accidents, road closures, severe weather, strikes, vehicle breakdowns, or acts of third parties.

The Company will endeavour to keep the Customer informed of any significant delays and to provide the Services as soon as reasonably practicable in the circumstances.

12. Insurance

The Company maintains appropriate insurance cover for its vehicles and public liability in connection with the provision of Services. This cover is intended to operate alongside, and not as a substitute for, the Customer's own home or contents insurance. The Customer is encouraged to check their own insurance arrangements to ensure that Goods are adequately protected during removal and transit.

13. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, rectified. The Customer should provide clear details of the complaint and any supporting information. The Company will review the matter and respond within a reasonable time, seeking a fair and practical resolution.

14. Privacy and Data

The Company will only collect and use personal information necessary to manage bookings, provide Services, process payments, and meet legal obligations. Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell personal data to third parties. Limited information may be shared with contractors or partners directly involved in delivering the Services, on a need to know basis.

15. Variations to Terms

The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking. Updated terms may be made available on request or through published materials used by the Company. Continuing to use the Services after changes are made constitutes acceptance of the revised terms, where this is permitted under applicable law.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions, the Services, or their subject matter.

By proceeding with a booking or allowing the Company to commence work, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.



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At the most competitive prices in CR0, we offer a fantastic man and van service that will ensure your full move is simple and hassle free. We work hard to make sure your move goes according to plan so that there are no hiccups along the way. So if you are looking for the best rates for man and van New Addington, get in touch today to receive a free estimate and our office staff will happily answer your questions and provide you with absolutely any help and information you need. We look forward to your request!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van New Addington Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 61 Wortley Rd
Postal code: CR0 3EB
City: London
Country: United Kingdom

Latitude: 51.3871710 Longitude: -0.1174990
E-mail:
[email protected]

Web:
Description: A single phone call on our company number will help you pick the most reliable New Addington, CR0 moving crew to help you with your relocation.
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