Man and Van New Addington Privacy Policy

This Privacy Policy explains how Man and Van New Addington collects, uses, stores and shares personal data when providing man and van, removals and related services in the New Addington area. It applies to all customers and prospective customers located in or requesting services in the New Addington area, as well as individuals communicating with us in relation to those services.

Who We Are and Scope of This Policy

Man and Van New Addington is a local service provider offering man and van and removal services to residential and business customers in the New Addington area. For the purposes of the UK General Data Protection Regulation and any applicable data protection legislation, we act as the data controller for the personal data described in this Privacy Policy.

This Privacy Policy applies whenever you contact us, request a quote, make a booking, use our services, or otherwise interact with us in the New Addington area, whether as a direct customer, a recipient of a delivery or collection, or a representative of a business customer.

Types of Personal Data We Collect

We only collect personal data that is relevant for arranging and delivering our services. The types of data we may collect include:

Identification and contact details such as your name, title, postal address, service addresses, and general contact details necessary for quotations and bookings.

Booking and service information such as service dates and times, pick up and drop off locations, property access details where necessary, details of items to be moved, instructions you provide, and any notes required to perform the service safely and efficiently.

Communication records such as information you provide when you contact us for a quote, make a booking, raise a query, give feedback, or make a complaint, including the content of messages and our responses.

Payment related information such as payment method details or limited transaction information required to process payments and manage invoices. We do not store full card details where payments are handled by third party payment processors.

Technical or usage data where applicable, such as information from our website or online quote forms, including basic technical data collected by standard logging for security and service improvement purposes.

How We Collect Personal Data

We collect personal data directly from you when you contact us for a quote, make a booking, confirm or amend service details, or otherwise communicate with us. We may also receive personal data indirectly when a third party arranges services on your behalf and provides your details so that we can complete the booking or communicate with you about the service.

Lawful Basis for Processing

We process your personal data only where we have a valid lawful basis under data protection law. Depending on the specific activity, we rely on the following lawful bases:

Contract. We process personal data where it is necessary to enter into or perform a contract with you, including to provide quotations, confirm bookings, deliver our man and van services, process payments, and handle customer service issues connected to your booking.

Legal obligation. We may process certain data where necessary to comply with legal obligations, such as tax, accounting, and other regulatory requirements, including record keeping obligations applicable to our business.

Legitimate interests. We process data when it is necessary for our legitimate business interests and these interests are not overridden by your rights and freedoms. This may include managing our business operations, improving and developing our services, preventing fraud and misuse, training staff, and protecting our rights, property, and the safety of our staff and customers.

Consent. In limited cases, we may rely on your consent, for example if we wish to send certain types of marketing communications or use your details for a purpose not covered by the bases above. Where processing is based on consent, you can withdraw your consent at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotations, respond to enquiries, and advise you on suitable services.

To create, manage, and fulfil bookings, including coordinating pick up and delivery locations and service times.

To communicate with you about your booking, including confirmations, updates, queries, and post service follow up where necessary.

To process payments, issue invoices, and manage our accounts and financial records.

To manage customer service matters, including complaints, disputes, or claims relating to our services.

To operate, maintain, and improve our services, including internal analysis and staff training.

To comply with applicable laws, regulations, and lawful requests from public authorities.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet our legal and operational obligations.

Service records, booking details, and associated invoices are typically retained for a period required by tax, accounting, and regulatory rules. After this period, data is securely deleted or anonymised so that it can no longer be linked to you.

Communication records such as enquiries and complaints are kept for a period necessary to respond, resolve any issues, and demonstrate how we handled your request. Where these records relate to a booking, they may be retained alongside the booking record for the same retention period.

Where we rely on consent and you withdraw your consent, we will stop the relevant processing and will delete or anonymise associated data unless we need to retain it for another lawful reason.

Data Processors and Third Party Recipients

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only act on our instructions and are contractually required to protect your data and use it only for the specified purposes. Categories of processors we may use include:

Payment service providers that securely process transactions and manage payments or refunds related to your booking.

IT and systems support providers that host our systems, handle data backup, provide communication tools, or maintain our website and booking systems.

Professional advisers such as accountants or legal advisers where necessary for business operations, compliance, or the handling of disputes.

We may also need to share personal data with third parties who act as independent controllers, such as public authorities, regulators, or law enforcement agencies, when required by law or when necessary to protect our rights or the rights and safety of others.

Where we work with another service provider to deliver part of the service, we may share limited personal data necessary to perform the service, such as your name, address, and service details.

International Transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as the use of recognised data transfer mechanisms and contractual protections, in accordance with applicable data protection laws.

Your Data Protection Rights

As an individual whose personal data we process, you have certain rights under data protection law. These rights may be subject to conditions and exemptions, but we will always respect your rights in accordance with the law. Your rights include:

Right of access. You can request confirmation of whether we hold personal data about you and ask for a copy of that data, along with information about how we use it.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no other lawful basis to continue processing it.

Right to restriction. You can request that we restrict the processing of your data in specific situations, for example while we consider a request to rectify or object.

Right to object. You can object to certain types of processing based on our legitimate interests, on grounds relating to your particular situation. We will stop the processing unless we have compelling legitimate grounds to continue.

Right to data portability. In some cases, you can ask us to provide your personal data in a structured, commonly used, machine readable format or to transfer it directly to another controller, where technically feasible.

Right to withdraw consent. Where processing is based on consent, you can withdraw your consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or loss. These measures include limiting access to personal data to those staff and processors who need it to perform their duties, using secure systems and storage, and training staff on data protection responsibilities.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal or regulatory developments, or best practice. When we make significant changes, we will take reasonable steps to inform you, for example by updating the version on our website or making it available when you next interact with us. The most current version will always apply to our use of your personal data.



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At the most competitive prices in CR0, we offer a fantastic man and van service that will ensure your full move is simple and hassle free. We work hard to make sure your move goes according to plan so that there are no hiccups along the way. So if you are looking for the best rates for man and van New Addington, get in touch today to receive a free estimate and our office staff will happily answer your questions and provide you with absolutely any help and information you need. We look forward to your request!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van New Addington Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 61 Wortley Rd
Postal code: CR0 3EB
City: London
Country: United Kingdom

Latitude: 51.3871710 Longitude: -0.1174990
E-mail:
[email protected]

Web:
Description: A single phone call on our company number will help you pick the most reliable New Addington, CR0 moving crew to help you with your relocation.
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