Terms and Conditions for Man And Van Newaddington
These Terms and Conditions set out the basis on which Man And Van Newaddington provides removal, transport, delivery, lifting, loading, and related moving services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. They are designed to create a clear and fair understanding between the service provider and the customer, while reflecting standard UK service expectations. In these terms, references to “we”, “us”, and “our” mean the provider of the man and van service, and references to “you” and “your” mean the customer who books or uses the service.
These terms apply to domestic and commercial bookings unless a separate written agreement states otherwise. They cover the full service relationship, including the booking process, quotations, payment rules, cancellations, liability limits, and obligations relating to waste handling and lawful disposal. If any part of the booking is arranged through telephone, email, text message, or online enquiry, these terms still apply. No variation will be valid unless confirmed in writing by us.
The customer is responsible for ensuring that all details provided at the time of booking are accurate and complete. This includes collection and delivery addresses, access conditions, parking restrictions, the volume and type of items to be moved, and any special requirements such as stairs, lifts, waiting time, or fragile goods. 
Where incorrect or incomplete information is supplied, we may revise the quotation, adjust the vehicle or crew allocation, or decline to proceed if the service cannot safely or reasonably be performed as initially arranged.
Booking process begins when the customer requests a quote or confirms a job with us. A quotation may be based on estimated time, labour, mileage, vehicle size, item count, or a combination of these factors. Any quote given before attendance is based on the information available at the time and is not a fixed assessment unless expressly stated as such. We may ask for photographs, item lists, or other details to produce an accurate estimate for the Newaddington man and van service.
A booking is only secured once we have confirmed it and, where applicable, received any required deposit or advance payment. We reserve the right to refuse any booking at our discretion, including where the job appears unsafe, unlawful, excessively delayed, or materially different from the information originally supplied. You must check the booking confirmation carefully and notify us promptly of any errors. If the moving date, addresses, or service requirements change, we may need to re-quote or reschedule the job.
It is your responsibility to ensure that someone authorised is available at collection and delivery, unless alternative arrangements are agreed in advance. You must also ensure that items are packed and ready for transport unless packing has been specifically included. 
If the premises are not accessible, if parking is unavailable, or if the load is not ready at the agreed time, we may charge waiting time, additional labour, or aborted job fees where reasonable. We are entitled to proceed using our own reasonable judgment on the day to complete the work safely and efficiently.
Payments must be made in accordance with the booking confirmation or invoice. Unless agreed otherwise, payment is due on completion of the service, immediately upon request, or in advance for certain bookings. We may accept payment by bank transfer, debit card, cash, or other methods notified to you before the job. Any deposit requested is usually non-refundable where we have reserved time, vehicle space, or crew capacity specifically for your booking, subject to your statutory rights.
All quoted prices are based on the assumptions stated at the time of quoting. Additional charges may apply where the actual job differs from the agreed scope, including extra stops, heavy items, difficult access, waiting time, congestion, tolls, parking costs, long carries, disassembly or reassembly, or unscheduled disposal of waste. If the service requires more time or resources than estimated, the final charge may be adjusted accordingly. Any such adjustment will be calculated fairly and in line with the work actually undertaken.
Unless stated otherwise, our prices are exclusive of VAT where VAT is chargeable. If VAT applies, it will be shown on the invoice or booking confirmation as required. Failure to pay on time may result in the suspension of future services, recovery action, and the addition of lawful late payment costs where applicable. We reserve the right to withhold completion documents or release of items where a lawful payment dispute is unresolved and we have acted reasonably.
Cancellations and amendments should be notified as soon as possible. If you cancel more than 48 hours before the scheduled start time, we may, at our discretion, offer a full or partial refund of any deposit, less reasonable administrative costs. If you cancel within 48 hours of the appointment, or fail to provide access on the day, you may be charged a cancellation fee reflecting the reserved time, staff allocation, and any losses we have reasonably incurred.
Where a booking is postponed rather than cancelled, we will try to accommodate the new date, but availability cannot be guaranteed. If the new date requires a revised price due to seasonal demand, vehicle requirements, or changed conditions, we will notify you before proceeding. We may cancel or postpone a job ourselves if circumstances beyond our control prevent safe performance, including severe weather, vehicle breakdown, traffic disruption, accidents, or emergencies. In such cases, our liability is limited to refunding sums paid for the affected service only, unless otherwise required by law.
You agree that cancellation terms are necessary to protect scheduling and operational costs in a business such as Man and Van Newaddington. If you are uncertain whether the booking should proceed, you should raise the issue before confirming the job. Repeated late cancellations or unreasonable amendments may result in refusal of future bookings. Any refund, where due, will be made using the original payment method or another reasonable method agreed between the parties.
Liability is limited to the extent permitted by UK law. We will take reasonable care in carrying out our services, but we are not responsible for loss or damage caused by your own acts or omissions, poor packing, hidden defects, inaccurate information, or pre-existing faults in items or property. You must ensure that fragile, valuable, sentimental, and irreplaceable items are properly declared and appropriately packed. Unless we have agreed in writing to carry such items under enhanced terms, they are transported at your own risk.
We are not liable for delay caused by traffic, road closures, weather, third-party actions, or events outside our reasonable control. We are also not responsible for indirect or consequential losses, such as missed appointments, loss of earnings, business interruption, or inconvenience, unless the law says otherwise. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under the Unfair Contract Terms Act 1977 or the Consumer Rights Act 2015.
If we damage property while using reasonable care, our responsibility will generally be limited to the reasonable repair cost or replacement value of the affected item, whichever is lower, subject to proof and any applicable insurance process. Claims must be reported within a reasonable time after the event and in any case as soon as practical. You should inspect your belongings and the premises promptly upon completion of the service so that any concerns can be recorded while the facts are still clear.
Waste regulations and disposal are an important part of responsible van hire and moving work. If we are asked to remove waste, unwanted items, or rubbish, the customer must be clear about what is to be collected. We only handle waste in a lawful and compliant manner. The customer must not request disposal of hazardous, restricted, or illegal materials unless expressly agreed and lawfully permitted. This includes, by way of example, chemicals, asbestos, clinical waste, gas cylinders, explosives, batteries, and electrical items that require special handling.
When waste is removed, it is your responsibility to tell us whether items are to be reused, donated, recycled, or disposed of. We may refuse any item if we believe it is unsafe, contaminated, or not suitable for the arranged disposal method. You must not include prohibited waste in boxes or mixed loads without informing us. If the load includes controlled waste, you may be required to provide accurate descriptions, separation, or supporting information to allow lawful transfer and disposal.
We will comply with applicable UK waste law, including the duty to prevent illegal dumping and to use authorised waste facilities where required. You agree that any waste handed over to us has been disclosed honestly and lawfully. If the customer provides misleading information and this results in additional disposal costs, penalties, or regulatory issues, those costs may be recovered from the customer to the extent permitted by law. We may request further information before accepting any collection involving significant waste content.
Customer obligations include ensuring safe access, lawful parking arrangements where possible, and appropriate permission to move items from the premises. You must confirm that you have the right to request removal or transport of all goods and that no item is stolen, restricted, or subject to dispute. We may ask for identification or proof of authority in situations where ownership or permission is unclear. The customer is also responsible for making sure utilities, appliances, and electronics are disconnected where necessary before movement.
We may refuse to move goods that are dangerous, excessively heavy, unstable, leaking, or likely to cause damage without specialist equipment. We may also decline to handle pets, live animals, cash, jewellery, medicines, or highly sensitive documents unless a separate written arrangement is made. For safety reasons, our staff may stop work if conditions are unsafe, abusive, or unlawful. In such cases, any additional charges already incurred may remain payable.
If you ask us to dismantle, reassemble, load, unload, or place items inside a property, you accept that some normal wear and tear may occur during careful handling. We are not responsible for minor marks caused by reasonable movement of items through tight spaces, unless the damage is due to our negligence. It is your duty to protect floors, walls, and surfaces if you want additional coverings or precautions beyond our standard handling practice.
Insurance and claims may be maintained by us in line with the nature of the work undertaken, but insurance is not a substitute for your own care, packing, and disclosure obligations. Any insurance coverage is subject to policy terms, exclusions, and excesses. A successful claim may require evidence of the condition of the item before collection, proof of value, and prompt notification. We may ask for photographs, receipts, or written statements to investigate a claim properly.
We are not responsible for damage to items that were already faulty, loosely assembled, incorrectly packaged, or unsuitable for transport. Likewise, we are not liable where items are moved or handled in accordance with your specific instruction despite our advice to the contrary, provided our staff acted reasonably. Any claim relating to missing items must be raised as soon as possible after the service ends. Claims made significantly later may be difficult to verify and may be rejected if the delay is unreasonable.
Force majeure means an event beyond our reasonable control, including but not limited to natural disasters, fires, strikes, road closures, severe weather, public emergencies, and transport disruptions. If such an event prevents or delays performance, we will not be in breach of contract for the period affected. We will use reasonable efforts to resume or rearrange the service, but we are not liable for losses arising from the interruption except as required by mandatory law.
General provisions apply to the interpretation and enforcement of these terms. If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining parts will continue in full force and effect. No delay or failure by us to exercise a right will amount to a waiver of that right. We may update these terms from time to time, but the version in force at the time of booking will apply to that booking unless a change is required by law.
These terms are intended for use as a legal service page and should be read together with any written quotation or job confirmation issued for the specific booking. In the event of any conflict between these terms and a separate written agreement signed by both parties, the separate written agreement will prevail only to the extent of the inconsistency. Any wording added by the customer after booking will not override these terms unless we expressly accept it in writing.
The customer acknowledges that the services provided by Man and Van Newaddington involve manual handling, logistical planning, and the movement of goods in variable conditions. Reasonable cooperation from the customer is therefore essential. By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms in full and that you are authorised to enter into the contract on behalf of any other person or business involved.
Governing law and jurisdiction This agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If any dispute cannot be resolved amicably, the parties agree to first attempt a practical resolution in good faith before starting formal proceedings, where this is reasonable and appropriate.
For the avoidance of doubt, these terms do not affect your statutory rights as a consumer where applicable. Nothing in this document is intended to create unfair disadvantage or exclude rights that cannot lawfully be excluded. In using our man and van service, you accept that operational efficiency, lawful compliance, and clear communication are essential to a successful booking. These Terms and Conditions are therefore designed to support a reliable, transparent, and legally compliant service for all parties involved.